FAQs

HOW WILL I RECEIVE MY DIGITAL PRODUCT?

Digital products are delivered electronically. After your payment is confirmed, you will receive an order confirmation and, when applicable, a download link or access instructions at the email address used at checkout. Please check your spam, junk, and promotions folders if you do not see the email.

WHEN WILL I RECEIVE ACCESS?

Most digital downloads are available shortly after payment is confirmed. Courses, AI apps, software, and other partner products may have separate access instructions or setup steps. Please review the product listing for the expected delivery and access details.

WHAT SHOULD I DO IF I DO NOT RECEIVE MY DOWNLOAD OR ACCESS INFORMATION?

First, confirm that your payment was completed and check your spam, junk, and promotions folders. If you still cannot find your download or access instructions, contact us at support@toppingtheline.com and include your name, order number, and the product you purchased.

HOW DO I ACCESS AN AI APP, COURSE, OR SOFTWARE PRODUCT?

Follow the access instructions included with your order. Some products may require you to create an account with the product provider or use a separate platform. If setup assistance is required, the product listing or delivery email will provide the next steps.

CAN I USE MY DIGITAL PRODUCT ON A PHONE OR TABLET?

Device compatibility varies by product. Please review the product description before purchasing to confirm whether the file, course, app, or software works with your device and operating system.

ARE DIGITAL PRODUCTS REFUNDABLE?

Refund eligibility depends on the product listing and the applicable refund terms. Because digital products may be delivered or accessed immediately, some purchases may not be eligible for a refund after delivery or access. If you experience a technical problem, receive the wrong file, or cannot access your purchase, contact us at support@toppingtheline.com so we can review your order.

CAN I SHARE, RESELL, OR MODIFY MY PURCHASE?

Usage, modification, resale, and white-label rights depend on the license included with the specific product. Please review the product description and license terms before using or distributing any digital product. Do not share files, accounts, or access credentials unless the applicable license expressly allows it.

WILL I RECEIVE A PHYSICAL PRODUCT?

No. Digital products are delivered electronically and do not include physical shipping unless the product listing specifically says otherwise.

CAN I BUY FROM OUTSIDE THE UNITED STATES?

Customers outside the United States can purchase available digital products through the online checkout. Applicable taxes, currency conversion, or payment requirements may vary based on your location and will be displayed during checkout when applicable.

CHECKING THE STATUS OF MY ORDER

Your order confirmation will be sent to the email address used at checkout. For questions about your order, download, course, app, or access instructions, contact support@toppingtheline.com and include your name and order number.

HOW DO I GET HELP WITH MY PURCHASE?

Contact us at support@toppingtheline.com with your name, order number, product name, and a brief description of the issue. Including screenshots of an error message can help us respond more quickly.